Shipping & Preorder Policy

Last updated: October 4, 2026

PREORDER FULFILLMENT

The First Letter is a limited-edition preorder release. The preorder window is scheduled to close on October 14, 2026, or earlier if the release sells out.

Orders are expected to be packaged and shipped within 30 calendar days after the preorder window closes. Based on the scheduled closing date, orders are expected to ship no later than approximately November 13, 2026.

This timeframe applies to fulfillment and shipment, not guaranteed delivery. Delivery time begins after your package has been accepted by the shipping carrier.

PRODUCTION OR FULFILLMENT DELAYS

Because this release contains specially created and printed materials, unexpected production or fulfillment delays may occasionally occur.

If we are unable to ship your order within the stated timeframe, we will contact you using the email address provided at checkout. The notice will include an updated estimated shipping date and the option to either:

• Accept the revised shipping date; or
• Cancel the delayed order and receive a full refund.

This delay-related cancellation right is separate from our standard 15-minute cancellation window.

SHIPPING RATES

Available shipping methods and charges will be calculated and displayed during checkout before payment is completed.

Any free-shipping offer will be identified on the product page or during checkout when applicable.

SHIPPING DESTINATIONS

Available shipping destinations will be shown during checkout. We are unable to ship to an address that Shopify or the selected shipping carrier cannot verify or service.

ORDER ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error, contact us immediately at hello@growingandguiding.com with your order number and the subject line “Address Change Request.”

We cannot guarantee that an address can be changed after an order has been placed or entered fulfillment. Once an order has shipped, we cannot redirect it to another address.

Packages returned because of an incorrect, incomplete, or undeliverable customer-provided address may require an additional shipping charge before they can be resent.

ORDER TRACKING

When tracking is available, you will receive a shipping-confirmation email containing your tracking information after the carrier accepts your package.

Tracking information may take approximately 24–72 hours to update after the shipping label is created.

CARRIER DELAYS

Delivery estimates provided by a shipping carrier are estimates and are not guaranteed. Growing & Guiding is not responsible for carrier delays caused by weather, service disruptions, holidays, customs processing, incorrect addresses, or circumstances outside our reasonable control.

We will make reasonable efforts to assist customers with locating delayed or missing packages.

LOST OR MISSING PACKAGES

If your tracking information has not updated for an extended period or your package appears to be lost in transit, please email hello@growingandguiding.com with your order number and the subject line “Missing Package.”

If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, household members, neighbors, and the carrier before contacting us. We will assist with available carrier information, but we cannot guarantee replacement of packages confirmed as delivered unless the carrier confirms that the shipment was lost or misdelivered.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged or you receive an incorrect item, contact us within seven days of delivery at hello@growingandguiding.com.

Please include:

• Your order number
• The subject line “Damaged Package” or “Incorrect Item”
• Clear photographs showing the item, packaging, and damage or error

After reviewing the information, we will arrange an appropriate replacement or refund when applicable.

RETURNS, REFUNDS, AND CANCELLATIONS

All Growing & Guiding products are final sale and are not eligible for ordinary returns or exchanges.

Cancellation requests must be sent within 15 minutes of purchase to hello@growingandguiding.com with the subject line “Cancellation Request.” After that window, the order will enter processing and cannot ordinarily be modified or cancelled.

Exceptions may apply to delayed, damaged, missing, or incorrect orders as explained in this policy and our Refund Policy.

CONTACT

For shipping questions, contact:

Growing & Guiding
hello@growingandguiding.com